Warranty By Product Table

Use of Patient Measurements

The Privacy Rule protects all "individually identifiable health information" held or transmitted by a covered entity or its business associate, in any form or media, whether electronic, paper, or oral. The Privacy Rule calls this information "protected health information (PHI)." Therefore, if a patient changes his/her medical supply provider and requires a new custom-made compression garment, they are allowed to request a release of their measurements for use at a different facility if necessary. If the patient has current measurements prior to changing facilities, BSN medical Inc. will process the order at the discretion of the new fitter. Any custom-made garment ordered, using the measurements of a prior fitter, cannot be guaranteed for fit. If this compression garment does not fit, the new fitter must re-measure and order a new garment for his/her patient. It is the suggestion of BSN medical Inc. that all patients be re-measured subsequent to changing medical supply providers.

Return Policy

JOBST® Elvarex®, JOBST® Elvarex® Soft, JOBST® Elvarex® Plus, JOBST® Custom Seamless Soft, and JOBST® Bellavar® garments must be returned for replacement due to manufacturing defect or material flaws. In addition, two free of charge replacements will be allotted within 45 days of confirmed delivery of parcel carrier for reasons other than manufacturing or material flaws such as adjustments to measurements, any changes to options or styles and changes in compression. This applies to the first and second replacements of the initial order only. For each additional replacement for changes to the garment, a full price fee will apply. It is only required to return a garment if there is a defect, complaint or problem that has been alleged. If defects are not being alleged to the product and the return is being made based on other factors, then it may not be necessary to return the garment back. BSN medical Inc. reserves the right to amend this policy as it deems appropriate and at any time.

JOBST® Custom Seamed, JOBST® FarrowWrap®, JOBST® Relax and JOBST® JoViPak® garments must be returned for replacement due to manufacturing defect or material flaws. 

In addition, one free of charge replacement will be allotted within 45 days of confirmation delivery of parcel carrier for reasons other than manufacturing or material flaws such as adjustments to measurements, any changes to options or styles and changes in compression. This applies to the first replacement of the initial order only. For each additional replacement for changes to the garment, a full price fee will apply. It is only required to return a garment if there is a defect, complaint or problem that has been alleged. If defects are not being alleged to the product and the return is being made based on other factors, then it may not be necessary to return the garment back. BSN medical Inc. reserves the right to amend this policy as it deems appropriate and at any time.

Manufacturing Warranty Policy

JOBST® Custom Seamed products, JOBST® JoViPak® JoViJackets, JOBST® PitPaks and JOBST® JoViPak® Box Finger Gloves have a 3 month manufacturing defect warranty. If a manufacturing defect is present, BSN medical Inc. reserves the right to insist on a full evaluation of the garment to confirm that a defect is present before replacing the product or issuing credit for the initial purchase.

JOBST® Elvarex®, JOBST® Elvarex@Soft, JOBST® Custom Seamless Soft, JOBST® Bellavar®, JOBST® FarrowWrap®, JOBST® Relax, and Bellisse® products have a six month manufacturing defect warranty. If a manufacturing defect is present, BSN medical Inc. reserves the right to insist on a full evaluation of the garment to confirm that a defect is present before replacing the product or issuing credit for the initial purchase.

JOBST® JoViPak® products made with Polartec® Power Dry® have a one year manufacturing defect warranty.

This warranty for all JOBST® custom products does not cover the garments for normal "wear and tear", abnormal care and use, where it can be shown that donning instructions have not been followed correctly, or when there has been an error in completing the appropriate order form(s). BSN medical Inc. will not offer full credit for custom compression garments that are returned, however, if a JOBST® garment should be returned for another JOBST® brand of custom-made garments, then a credit will be considered for the original garment amount when the order for the new brand selection is processed. A Return Authorization is required for all custom compression returns.

No credit will be given for orders that are returned outside of the manufacturing warranty period.