Patient Information Guide
Welcome to MedCare Susquehanna Valley A premiere provider of home medical equipment, supplies, and respiratory care products. As an innovative leader in home medical supplies and equipment, we thank you for the opportunity to help you meet the demands of daily living through our high quality, comprehensive services and products. How We Can Help Ou...
Preparing for Your Telehealth Appointment
Overview For telehealth appointments, including e-setups and virtual visits, MedCare's application of choice is Microsoft Teams. When you schedule a telehealth appointment, you will be emailed the details of your appointment, including links to join the appointment, to the email address you provided our scheduling team. If you need to reschedule or ...
Downloading Digital Order Receipts
Overview If an email address is on file for your account, we will send you a digital copy of the order receipt, as well as any forms you may have completed with our Delivery Technician or Respiratory Therapist, after your delivery has been completed. Below are instructions on how to download / view your order receipt and completed forms for your rec...
Order Notifications & Patient Hub
Overview At MedCare, we want to keep you as informed as possible when it comes to your healthcare journey with us. To that end, we have a few options for getting order status notifications, delivery notifications, and self-service account management outlined below. Notice of Choice All notification methods and self-service options mentioned in this...
Delivery Notices (Reference)
Reference Material The below documentation can also be found at the bottom of your original delivery ticket that you received (and signed) either during your in-person equipment setup or electronically if you received your equipment in the mail. It has been posted here for your convenience. A signed copy can be requested by contacting MedCare. Retur...
Return Policy
Rental Items Notice of Discontinuing Usage When rental equipment is no longer needed, the patient/caregiver is responsible for notifying MedCare as soon as possible, supplying the following information: Reason for the return of equipment Effective date that equipment is no longer needed Respiratory Equipment - Additional Requirements In addition to ...
Your Privacy
Your Privacy NOTICE OF PRIVACY PRACTICES THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT Y NOTICE OF PRIVACY PRACTICES THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. MedCare Susquehanna Valley is dedicated to maintaining the privacy of ...
Patient Instructions - Air Compressor
Patient Instructions - Air Compressor Air Compressor - Patient Instructions The air compressor is used to create a flow Air Compressor - Patient Instructions The air compressor is used to create a flow of humidified air for patient use. Air and humidity are regulated by the adjustable pressure gauge located on the air compressor front panel, and the...
Patient Instructions - Nebulizer
Patient Instructions - Nebulizer Overview The following instructions explain the use of the equipment, cleaning, a Overview The following instructions explain the use of the equipment, cleaning, and maintenance procedures to be used. These instructions are designed to supplement the instructions provided in the manufacturer's patient guide. You shou...
Patient Instructions - Phototherapy
Patient Instructions - Phototherapy Introduction to Home Phototherapy Congratulations on your new baby! We are sure y Introduction to Home Phototherapy Congratulations on your new baby! We are sure you will find that bringing a new baby home will be a joyful experience. Throughout this document we will be reviewing certain instructions to make sure ...
Patient Instructions - Suction Machine
Patient Instructions - Suction Machine Why is suctioning needed? Under normal circumstances, a person clears mucus form Why is suctioning needed? Under normal circumstances, a person clears mucus form his mouth or throat with little effort. These secretions are either coughed out or swallowed. Certain diseases cause a person to have difficulty coug...
Patient Instructions - Apnea Monitor
Patient Instructions - Apnea Monitor Apnea Monitor - Patient Instructions Important Tips for Apnea Monitors Be aware t Apnea Monitor - Patient Instructions Important Tips for Apnea Monitors Be aware that apnea monitors are not perfect. Most apnea monitors will miss some apneas (stopped breathing). For example, they may mistake body movement for brea...
Patient Instructions - CPAP/BiPAP
Patient Instructions - CPAP/BiPAP What is Sleep Apnea? Sleep apnea is a medical disorder in which a person stops br What is Sleep Apnea? Sleep apnea is a medical disorder in which a person stops breathing for short periods of time, while asleep. The most common cause of sleep apnea is an obstruction or blockage of the upper airway by weak throat and...
Patient Instructions - Pulse Oximeter
Patient Instructions - Pulse Oximeter What is Pulse Oximetry Pulse Oximetry is a simple and painless test that measures What is Pulse Oximetry Pulse Oximetry is a simple and painless test that measures one’s oxygen saturation levels (SpO2) and pulse rate. It rapidly measures how much oxygen there is in the blood and how efficiently it is being carri...
Patient Instructions - Oxygen Concentrator
Patient Instructions - Oxygen Concentrator Traveling With Oxygen? MedCare Equipment Company requires a two-week notice if ou Traveling With Oxygen? MedCare Equipment Company requires a two-week notice if our assistance is needed in making arrangements when traveling with oxygen. Cleaning and Maintenance The concentrator cabinet and power cord can ...
Home Infection Control Tips
Home Infection Control Tips There are simple things you can do to prevent the spread of infection. Profession There are simple things you can do to prevent the spread of infection. Professionals, caregivers, family members and patients should use these guidelines for controlling infection: Clean your hands using soap and warm water. Rub your hands ...
Electrical Safety
Electrical Safety Make sure all plugs and sockets fit firmly and require some force to insert and r Make sure all plugs and sockets fit firmly and require some force to insert and remove. Place childproof caps on all unused outlets if children are present in the home. Always grasp the plug to remove it from the outlet, never pull it from the cord. A...
General Safety Guidelines
General Safety Guidelines General Safety Tips / Maintenance Have working smoke detectors on every level of General Safety Tips / Maintenance Have working smoke detectors on every level of the home and in each bedroom. Test your smoke detectors monthly and replace the batteries at least yearly. Purchase a new smoke detector if it is at least 10 year...
Home Medical Equipment and Oxygen Safety
Home Medical Equipment and Oxygen Safety Use the amount of liter flow ordered by your doctor. Do not have open flames or b Use the amount of liter flow ordered by your doctor. Do not have open flames or burning tobacco in a room where oxygen is being used or stored. Post ‘No Smoking’ signs in your home. When you go to a restaurant with your oxygen s...